NEW INCREASED SITE WIDE SALE
    25% OFF ALL ORDERS 25.00 OR MORE

    Including Items Already Discounted

    25% OFF IS APPLIED AT CHECKOUT

    EXTRA 10% OFF ROSHI BONSAI TOOLS
    In Addition to Site Wide Sale
    Includes Tool Sets & Kits
    EXTRA 10% OFF IS APPLIED AT CHECKOUT


    FREE SHIPPING*
    free shipping aPPLIES only TO CONTINENTAL U.S.
    ORDERs OF 75.00 OR MORE*
    *IF YOU SELECT FREE SHIPPING WHEN YOU CHECK OUT*

    all SPECIALS apply only to orders placed here on our website
    prices and specials subject to change at any time - we do not offer retroactive discounts


Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).