BONSAI WIRE 25% OFF 3+ ROLLS
    INCLUDING ITEMS THAT ARE ALREADY DISCOUNTED
    DISCOUNTS ARE APPLIED AT CHECKOUT

    35% OFF ALL ROSHI TOOLS

    INCLUDING TOOLS THAT ARE ALREADY DISCOUNTED

    DISCOUNTS ARE APPLIED AT CHECKOUT

    35% OFF 2 OR MORE BONSAI AESTHETICS TOOLS
    INCLUDING TOOLS THAT ARE ALREADY DISCOUNTED
    SETS COUNT AS 1 TOOL

    DISCOUNTS ARE APPLIED AT CHECKOUT

    25% OFF BONSAI FERTILIZERS & SUPPLEMENTS

    INCLUDES ROOTING CONCENTRATES ETC
    DISCOUNTS ARE APPLIED AT CHECKOUT

    FREE SHIPPING*
    *free shipping aPPLIES only TO CONTINENTAL U.S.
    ORDERs OF 75.00 OR MORE*
    *IF YOU SELECT FREE SHIPPING WHEN YOU CHECK OUT*

    all SPECIALS apply only to orders placed here on our website
    prices and specials subject to change at any time - we do not offer retroactive discounts


Return to Help Index
Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.